Privacy Policy
At mysite-name, we value your trust and are committed to protecting your personal information while providing reliable moving services across England. This policy explains how we collect, use, and secure your data, fully complying with UK GDPR and the Data Protection Act 2018. Let us handle your move while keeping your details safe.
1. What Information We Collect
We collect only the details you provide when booking moving services or contacting us. This includes your name, email address, phone number, and information about your move, such as the size of your property, items to be moved, or specific requirements like rigging needs.
We may also gather anonymised data, such as website usage trends or popular moving services, to improve our operations. This data is never linked to you personally unless you explicitly consent.
2. How We Use Your Information
Your data helps us deliver a smooth and efficient moving experience. We use it to:
- Respond to inquiries about house moves, office relocations, or waste removal.
- Process bookings and schedule your move or related services.
- Contact you with booking confirmations, updates, or post-move follow-ups.
- Send relevant service updates or promotions, only if you’ve opted in.
We use your information solely to enhance your moving experience and never for unrelated purposes.
3. Securing Your Information
Your data’s security is paramount. We use industry-standard encryption to protect your details from unauthorised access. Only our trained staff, adhering to UK data protection standards, handle your information. We regularly update our security measures to keep your data safe, whether you’re booking a house move or waste removal.
From initial quotes to move completion, we ensure your information is securely managed at every step.
4. Consent to Data Use
By sharing your details through our website, phone, or email, you consent to us using your information to manage your moving bookings and inquiries, as described in this policy. You can withdraw this consent at any time by contacting us, and we’ll promptly respect your preferences.
5. Sharing with Third Parties
We share your data only when necessary to provide our services, such as with payment processors or logistics partners for vehicle coordination. For waste removal, we work with licensed partners compliant with UK regulations, like the Waste Carriers Licence. We may also share data if required by law. All third parties are bound by strict agreements to protect your data per UK GDPR.
We never sell or share your information for marketing purposes outside our moving services.
6. Your Rights Under UK GDPR
You have full control over your data. Your rights include:
- Accessing the personal information we hold about you at any time.
- Requesting corrections or updates to inaccurate or outdated details.
- Asking for deletion of your data when it’s no longer needed for your bookings.
- Objecting to specific uses of your data, such as promotional emails.
To exercise these rights or ask questions, email us at: [email protected]. We’ll respond promptly to address your concerns.
7. Data Retention Period
We retain your data only as long as needed to manage your bookings, moves, or follow-up communications, such as invoices or confirmations. Typically, we keep your details for the duration of your engagement and a short period afterward, as required by UK regulations. After that, we securely delete or anonymise your data.
If you request earlier deletion, we’ll comply promptly, ensuring no unnecessary data is kept.
8. International Data Transfers
If your data is transferred outside the UK (e.g., for cloud-based booking systems), we use UK GDPR-compliant safeguards, such as standard contractual clauses, to ensure its security. We carefully vet all partners to maintain the same level of protection you expect.
Questions about your data or our processes? Email us at: [email protected]. We’re here to provide clear answers.